SaaS companies lose 5–7% of annual revenue to churn every year. A lot of it is preventable.
Stop Customer Churn
Before It Happens
Most SaaS teams find out a customer is leaving through a cancellation email, a missed renewal, or silence where there used to be engagement. By then, it's already too late.
ChurnBurn flags who's at risk weeks in advance, hands you a per-customer risk report to understand exactly why, and creates a ready-to-send retention email for you.
Instead of relying on a generic industry benchmark, it combines rule-based risk assessment with what it learns from your customer data, so it works from day one and keeps getting more accurate the longer you use it.
What we offer
From raw data to retained customers
ChurnBurn connects to your product data, learns your customers' behaviour, and steps in before anyone cancels.
AI-Powered Predictions
Our models analyse hundreds of behavioural signals per user and surface a single, actionable risk score, updated continuously. For every at-risk customer, you get a risk report showing exactly why, plus a matching retention email ready to send.
Real-time Analytics
One dashboard shows you the health of your entire customer base at a glance: engagement trends, feature adoption, and who went quiet this week.
Smart Automations
When a customer crosses a risk threshold, ChurnBurn drafts a personalised retention email with AI. Review and approve every email yourself, or let it send automatically once you trust the output, your choice.
Built On Your Data, Not Someone Else's
Most churn tools score every customer against a generic industry benchmark. ChurnBurn trains a dedicated model per client on your own behavioural data instead, and shows its confidence growing with a live progress bar as it learns.
How it works
Up and running in under a day
Connect your data
Upload a CSV, send events via our REST API, or connect a native integration: Amplitude, PostHog, or Segment. You're ready in hours, not weeks.
No re-instrumentation required if you already use an analytics tool.
Get a churn score for every user
ChurnBurn assigns every user a live 0–100 churn risk score. You see who's healthy, who's drifting, and who needs attention right now.
Growth and Scale plans use a machine learning model trained on your own customer data. Starter uses a rule-based scoring model.
Act before they leave
Set a risk threshold. When a customer crosses it, ChurnBurn drafts a personalised retention email and sends it via your Google account, Microsoft account, or SMTP server, automatically or after your review, your choice.
You define the rules once. ChurnBurn runs them around the clock.
Questions about setup? Talk to us →
See Plans & PricingReady to reduce customer churn?
Get up and running in under a day. Connect your data, see your at-risk users, and start automating retention. All in one place.
30-day money-back guarantee for annual subscriptions. No questions asked.
Everything included in every plan