Features
Everything you need to stop churn
From AI risk scores to automated retention emails — ChurnBurn covers the full lifecycle of customer retention in one platform.
Know who’s about to leave — before they do
ChurnBurn trains your personal machine learning model on your customer data and assigns every user a live churn risk score, updated continuously.
Behavioural analysis
Tracks login frequency, feature usage, and engagement drops to detect early warning patterns.
Risk scoring
Every customer gets a 0–100 risk score based on multi-factor analysis, updated in real time.
Early warning system
Alerts surface customers who have crossed a configurable risk threshold so you act before it's too late.
Trend prediction
Historical score trends show whether a customer is improving, stable, or deteriorating week over week.
Act automatically when it matters
Define rules once. When a customer's risk score crosses a threshold, ChurnBurn fires the right action — no manual monitoring needed.
Smart triggers
Trigger workflows based on risk score changes, inactivity windows, or specific behavioural events.
Retention email automation
Send personalised retention emails via your connected Google or Microsoft account — written by AI, sent by you.
Custom AI rules
Build rule-based automations with custom conditions, tones, and messaging for different customer segments.
NPS follow-ups
Automatically follow up with detractors or passives after an NPS response to recover at-risk relationships.
Understand your retention at a glance
A single dashboard shows churn risk across your entire customer base, engagement trends, feature adoption, and NPS data — no BI tool required.
Churn risk dashboard
See all customers ranked by risk, filterable by score band, segment, or time range.
Engagement tracking
Monitor how active each customer is over time and which features they use (or ignore).
NPS analytics
Collect and track Net Promoter Scores, segmented by plan, cohort, or time period.
Retention metrics
Track churn rate, saved customers, and automation performance over time.
Connect however your stack is built
Bring your customer data into ChurnBurn via CSV upload, REST API, SDK, or a direct integration — and start getting scores within hours.
CSV upload
Drop a CSV with your customer and event data — ChurnBurn maps columns and starts training immediately.
REST API & SDKs
Send events server-side via our REST API or use the Node.js / Python SDK for seamless integration.
Amplitude, PostHog, Mixpanel
Connect your existing analytics provider and stream events directly — no re-instrumentation needed.
Segment & Zapier
Use Segment as a data source or Zapier to connect ChurnBurn to hundreds of other tools.
Ready to get started?
Get started today — 30-day money-back guarantee, no questions asked.